At Jangga Trade, we value strong communication and efficient support for our buyers. Whether you need a quote, product details, shipping information, or after-sales support, our team is ready to assist you.
This guide explains how to contact us, response times, and the best way to get a fast reply.
🔹 1️⃣ Primary Contact Methods
Buyers can reach us through the following channels:
📧 Email Support (Best for Detailed Inquiries & Documentation Requests)
📌 Email: info@janggatrade.com
✔ Ideal for price quotes, product specifications, and document requests (e.g., MSDS, COA, FDA certificates).
✔ Response time: Within 24-48 hours.
📞 Phone Support (Best for Urgent Inquiries & Large Orders)
📌 Phone: +82-10-XXXX-XXXX
✔ Ideal for urgent order updates, payment confirmations, and logistics issues.
✔ Available during KST (Korean Standard Time) business hours.
💬 WhatsApp / WeChat (Best for Quick Questions & Real-Time Updates)
📌 WhatsApp/WeChat: Available upon request
✔ Ideal for live order tracking, small requests, and immediate concerns.
✔ Response time: Typically within a few hours.
📍 Company Address (For Business Meetings & Factory Visits)
📌 Location: Seoul, South Korea
✔ Meetings are by appointment only (contact us in advance).
🔹 2️⃣ Best Way to Get a Fast Response
📌 When contacting us, include the following details for faster assistance:
✔ Company Name & Contact Person – Helps us identify you quickly.
✔ Product Name & Specifications – Clearly mention what you need.
✔ Order Quantity (MOQ & Bulk Orders) – Allows us to provide accurate pricing.
✔ Shipping Destination & Incoterms (EXW, FOB, CIF, DDP) – Helps calculate logistics costs.
✔ Urgency Level – If you need an urgent response, mention the deadline.
💡 ➡ The more details you provide, the faster we can assist you!
🔹 3️⃣ Response Time & Working Hours
📌 Our Standard Business Hours:
✔ Monday – Friday: 9:00 AM – 6:00 PM KST
✔ Saturday – Sunday: Limited support (urgent inquiries only)
📌 Estimated Response Times:
| Inquiry Type | Response Time |
|---|---|
| Price Quote & Product Inquiry | 24-48 hours |
| Shipping & Logistics Questions | Same day or next business day |
| Urgent Order Issues | Within a few hours |
| Warranty & Returns | 3-5 business days |
💡 ➡ Urgent requests should be sent via WhatsApp or phone for the fastest response.
🔹 4️⃣ How to Schedule a Business Meeting?
For buyers interested in large-scale purchases, long-term partnerships, or product customization, we offer video calls, factory visits, and in-person meetings.
📌 Meeting Options:
✔ Virtual Meetings (Zoom/Google Meet) – Schedule a call to discuss your business needs.
✔ Factory Visits – Available for serious buyers; advanced booking required.
✔ Trade Shows & Expos – We attend industry events where you can meet us in person.
💡 ➡ To schedule a meeting, email us at info@janggatrade.com with your preferred date and time.
🚀 Conclusion
At Jangga Trade, we aim to provide fast, reliable, and professional support for all our buyers. Whether you’re requesting a quote, placing an order, or need post-sales assistance, our team is ready to help.
📌 💡 Need immediate assistance? Contact us through email, phone, or WhatsApp today! 😊
