At Jangga Trade, we strive to ensure that all products meet high-quality standards before shipping. However, in rare cases where buyers receive defective, damaged, or incorrect products, we offer a structured refund and return policy to resolve issues quickly and fairly.
This guide explains our refund, return, and replacement procedures, along with important terms and conditions.
🔹 1️⃣ When Can You Request a Refund or Return?
Buyers can request a refund or return in the following situations:
✔ Defective Products – If the product has a manufacturing defect, leakage, contamination, or other quality issues.
✔ Damaged in Transit – If the product is damaged due to mishandling during shipping.
✔ Incorrect Product Received – If the item shipped does not match the order specifications.
✔ Missing Items – If part of the order is missing due to a packaging or fulfillment error.
📌 Refunds & returns are NOT applicable in these cases:
❌ Change of mind after placing the order.
❌ Minor differences in packaging design due to production variations.
❌ Delays caused by customs clearance in the buyer’s country.
🔹 2️⃣ How to Request a Refund or Return?
To initiate a refund or return, follow these steps:
1️⃣ Contact Us Within 7 Days
📌 Email: info@janggatrade.com
📌 WhatsApp/WeChat: Available upon request
✔ Provide clear photos/videos showing the product issue.
✔ Include your order number and a brief description of the problem.
✔ State whether you prefer a replacement, refund, or discount on a future order.
2️⃣ Review & Approval Process
✔ Our Quality Control Team will review the complaint within 3 business days.
✔ If the issue is confirmed, we will propose one of the following solutions:
| Issue Type | Resolution Offered |
|---|---|
| Defective Product | Free replacement or partial refund |
| Damaged in Transit | Compensation based on insurance coverage |
| Wrong Item Sent | Free return & correct product shipment |
| Missing Items | Reshipment or partial refund |
💡 ➡ In some cases, we may request that defective products be returned for further inspection.
🔹 3️⃣ Return Shipping Terms
✔ Who Pays for Return Shipping?
- If the error was caused by Jangga Trade, we cover the return shipping cost.
- If the issue was caused by the buyer (e.g., incorrect order information), the buyer is responsible for return costs.
✔ Packaging Requirements
- Returned products must be unused and in their original packaging.
- If the item was opened or used, refunds may be partial.
📌 ➡ Return shipping labels will be provided if applicable.
🔹 4️⃣ Refund Processing Time
📌 Refunds will be processed using the original payment method within:
✔ PayPal Transactions: 3-5 business days
✔ T/T (Bank Wire Transfer): 5-10 business days
✔ Credit Terms (if applicable): Applied as a credit on the next order
📌 ➡ Refunds may take longer depending on banking and currency exchange processing times.
🔹 5️⃣ Alternative Compensation Options
In cases where a refund or return is not feasible, we offer alternative solutions:
✔ Partial Discount on Future Orders – If the issue is minor, we may offer a discount on your next purchase.
✔ Reshipment of Affected Products – For missing or defective items, we can send a replacement in your next order.
📌 ➡ These options are available upon agreement with the buyer.
🚀 Conclusion
At Jangga Trade, we are committed to customer satisfaction and will resolve any valid product issues quickly and fairly. If you encounter any problems, contact us within 7 days for assistance.
📌 💡 Have questions? Reach out to our support team for help! 😊
