At Jangga Trade, we are committed to delivering high-quality products that meet international standards. However, if any defective or faulty products are received, we offer a clear warranty policy to resolve the issue efficiently.
This guide explains our warranty coverage, defect resolution process, and claim procedure.
🔹 1️⃣ Warranty Coverage & Duration
Our warranty applies to manufacturing defects only and does not cover damages caused by misuse, improper storage, or external factors.
✔ Warranty Period:
- Cosmetic & Skincare Products: 12 months from the manufacturing date
- General Consumer Goods: 6–12 months depending on the product type
📌 Note: Warranty duration may vary based on product type and storage conditions.
✔ What’s Covered?
✅ Defects in formulation (for skincare & beauty products)
✅ Leakage or broken packaging due to manufacturing errors
✅ Missing or incorrect labeling
✅ Expired or unusable products delivered due to supplier errors
❌ What’s NOT Covered?
- Improper storage by the buyer (e.g., extreme temperatures, humidity, or exposure to light)
- Normal wear and tear or slight variations in color, texture, or scent
- Products used incorrectly or past their expiration date
🔹 2️⃣ How to Report a Defective Product?
To file a warranty claim, follow these steps:
1️⃣ Contact Us Within 7 Days
📌 Email: info@janggatrade.com
📌 WhatsApp/WeChat: Available upon request
✔ Provide clear photos/videos showing the defect.
✔ Include the batch number or production date (found on the packaging).
✔ Describe the issue in detail and how it affects product usability.
📌 ➡ Claims must be submitted within 7 days of discovering the issue.
2️⃣ Review & Resolution Process
✔ Step 1: Our Quality Control Team will review the claim within 3-5 business days.
✔ Step 2: If the defect is confirmed, we will offer one of the following solutions:
| Issue Type | Resolution Offered |
|---|---|
| Minor defects (cosmetic issues, slight imperfections) | Partial discount on future orders |
| Significant defects (leakage, contamination, incorrect labeling) | Free replacement or partial refund |
| Severe defects (expired or unsafe products) | Full refund or reshipment |
💡 ➡ If necessary, we may request the defective product to be returned for further inspection.
🔹 3️⃣ Return & Replacement Policy
✔ Who Pays for Return Shipping?
- If the defect is our responsibility, Jangga Trade will cover the return shipping costs.
- If the defect is due to buyer mishandling, return shipping costs must be covered by the buyer.
✔ Packaging Requirements for Returns
- Defective items must be returned in their original packaging whenever possible.
- If the item has been opened/used, we will assess the case individually.
📌 ➡ If a full return is not possible, we may offer alternative solutions such as credit or partial refund.
🔹 4️⃣ Preventing Future Defects: Our Quality Control Measures
At Jangga Trade, we follow strict Quality Assurance (QA) protocols to minimize defects:
✔ Batch Testing: Each production batch undergoes random sampling & laboratory testing before shipping.
✔ Quality Certifications: All products comply with ISO, GMP, or other regulatory standards.
✔ Safe Packaging & Handling: We use protective packaging to prevent damage during shipping.
📌 ➡ Buyers can also request independent third-party inspections before shipment.
🚀 Conclusion
At Jangga Trade, we stand behind the quality of our products. If you receive any defective goods, we will work with you to provide a fair and fast resolution. Our goal is to ensure smooth business transactions and long-term partnerships with our buyers.
📌 💡 Have a warranty claim? Contact us today, and we’ll assist you immediately! 😊
