We accept T/T (Telegraphic Transfer), PayPal (for samples and small orders), and L/C (Letter of Credit) for larger transactions. Payment terms vary depending on the order size and customer agreement. Typically, we require always 100% deposit. However, if the amount is very large,  a 50% deposit before production and the remaining balance before shipment.

MOQ stands for Minimum Order Quantity.
Example)

Our MOQ varies by product type:

• Toner: 100 units
• Serum: 300 units
• Cream: 50 units

For OEM/ODM projects, MOQ requirements may change depending on customization and packaging.

Yes, we provide samples upon request.

Example)

• Sample pricing: Toner – $15, Serum – $12, Cream – $18
• Shipping: EMS Express (~$60-$80 depending on the destination)

Sample costs can be deducted from your bulk order payment if you proceed with a full order.

Production time depends on product complexity and order quantity:

Example)

• Standard products: 2-3 weeks
• OEM/ODM custom orders: 4-6 weeks (including packaging and formulation adjustments)

Shipping time varies based on location and chosen shipping method.

Yes, we ship to most countries worldwide using various logistics solutions, including air freight, sea freight, and express courier services (DHL, FedEx, UPS, EMS). North Korea never…

We offer multiple shipping options depending on your urgency and budget:

• EXW (Ex Works): You handle the logistics from our facility.
• FOB (Free on Board): We ship the goods to the nearest port.
• CIF (Cost, Insurance, and Freight): We arrange shipping to your destination port, including insurance.
• DDP (Delivered Duty Paid): Available for select countries, where we handle customs clearance.

You can reach us through:
📧 Email: info@janggatrade.com
📞 Phone: +82-10-XXXX-XXXX
💬 WhatsApp / WeChat: Available upon request
📍 Office Location: Seoul, South Korea

For faster responses, please include your company name, product interest, and estimated order quantity in your inquiry.

Yes, we offer full private labeling services, including:

• Custom logo & packaging design
• Custom formulations (for skincare, cosmetics, and supplements)
• Flexible MOQ for startups

Private label orders typically require 4-6 weeks for production.

Starting an OEM/ODM project is simple:

1. Send us your requirements (branding, formulation, packaging, quantity).
2. We provide a quote & production timeline.
3. Prototype & sample approval (optional).
4. Production begins after deposit payment.

Contact us with your project details, and our team will guide you through the process.

If you receive defective products, please contact us within 7 days of delivery with clear photos/videos.

• If the issue is due to manufacturing defects, we offer refunds, replacements, or credits toward future orders.
• For bulk orders over 1000 units, we include extra 3~10 units per product to cover potential defects.

We provide necessary documentation (Invoice, Packing List, MSDS, COA, etc.) for customs clearance. However, buyers are responsible for import duties and taxes in their respective countries.

For bulk orders, we can assist with customs clearance through our freight partners.

Yes, once your order is shipped, we will provide a tracking number along with a tracking link for real-time shipment updates. We cannot offer EXW case, because you use your own shipping company.